Order search

A previously created order and its associated ticket can be retrieved for viewing and management from the «Order» section using several search methods:

• Search by MixVel Order Number
• Search by PNR Locator
• Search by Ticket Number
• Search by Airline-Specific Booking Reference

To search by MixVel Order Number:

1. Select «Order» from the dropdown menu.
2. In the «Order Number» field, enter the 18-character MixVel Order Number (including hyphens).
3. Click the «View Order» button.

If the order exists within the MixVel system, it will be opened.

Order search by the order number

Search by PNR Locator

1. From the dropdown menu, select «PNR».
2. Enter the Booking System Locator (in UPPERCASE letters) in the corresponding field.
3. Click the «View Order» button.

Order search by the PNR

Search by Ticket Number

1. From the dropdown menu, select «Ticket».
2. Enter the ticket number in the corresponding field.
3. Click the «View Order» button to open the order page, similar to the previous search methods.

Viewing a Ticket Document Only

• Click the «View Document» button to open the ticket document (commonly called the «e-ticket» or «EMD receipt») without access to order management.

Available information in this view:

• Issued Document Number

• Date and Time of Issue

• Passenger's Surname, First Name, and Middle Name

• Flight Coupon(s) and Coupon Status

• Various calculation and fare data

Search by the ticket number

Search by Airline-Specific Booking Reference

1. Select «PNR» from the dropdown menu.
2. Enter the airline-specific booking reference (airline locator).
3. Enter the airline code in the «Carrier code» field.
4. Enter the Last name of one of the passengers from the order in the “Passenger’s last name” field.
5. Click the «View Order» button.

Search by the Airline locator

Viewing a Ticket from Within an Order:

• Click the document number located to the right of the passenger's name.
• To return to the main Order screen, click the «Back to Order» button.