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Special Service Requests

The Remarks section, accessible from the Order Management Panel, allows the user to manage Special Service Requests (SSRs) and Other Service Information (OSI) elements.

SSR (Special Service Request): A code used to convey individual passenger requests. SSRs always require the carrier to take a specific action — either confirm or deny the requested service.

OSI (Other Service Information): Purely informational and does not require carrier action. OSI is used when there is no corresponding SSR code for a particular message.

Remarks can be categorized by their association:

  • Unassociated
  • Associated with a passenger
  • Associated with a segment
  • Associated with both a segment and a passenger.

The conditions for applying (associating) remarks are displayed in the "Conditions" column within the Remarks section.

View of Remarks section. SSR remark type selected

The interface for managing remarks consists of the following elements:

  • Passenger Dropdown: A dropdown list where the user can select one or all passengers. By default, the first passenger in the order is always pre-selected.

  • Passenger Information Blocks: The number of Passenger information blocks displayed corresponds to the number of passengers selected from the dropdown list.

  • Non-Seated Passenger Data: Passengers not occupying a seat (e.g., infants), consistent with the order view, are displayed within the information block of the associated adult passenger.

  • Each Passenger information block contains the following data:

    • Surname, First Name, Middle Name
    • Passenger Sequence Number in the order
    • Icon indicating the passenger's gender and category
    • All ancillary services and Special Service Requests (SSRs) currently associated with the passenger in the order.

Below the Passengers block:

  • Route Line: Below the passenger blocks, the user can view a route line consisting of segments. Clicking the "Segments" button expands the row to show segment details.

  • Segment Selection: The user can select one or multiple segments by clicking on them; the selected segments will be the ones to which new remarks are associated.

Segments button and the route line

  • Remark Type Toggle: A toggle switch allows the user to select the type of remark to be added: SSR or OSI.

  • Search Field: An input field for entering a remark code or name to search for the required remark.

The search results table for SSR codes contains the following columns:

-   **\#** - Sequential line number of the remark;

-   **SSR** - The special code designating information about individual passenger requests;

-   **Name** - The name/description of the remark;

-   **Conditions** - Information about the required or prohibited association of the remark to a flight segment or a passenger.

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-   **Text** - An input field for the remark text, if required or if the field is available for entry. A red outline around the field indicates that text entry is mandatory;

-   **Selection Element** - A checkbox to select the remark for addition to the order.

Adding OSI remarks

View of Remarks section. OSI

To add an OSI remark, the user must:

  1. In the Remarks section, use the SSR/OSI toggle to select OSI. The table of available results will display a single OSI remark line.

  2. Enter the required text in the corresponding field within the table. Text entry is mandatory.

  3. If required, use the dropdown list "Passenger list in order" to select the passenger(s) for association.

  4. Click the "Add" button. The remark will be placed in the MixVel Cashier Web-application's Cart and will appear in the respective Passenger block.

  5. To save the remark in the order, the user must finalize the changes by clicking the "Save" button.

The addition of confidential OSI remarks will be available in future versions of the MixVel Cashier Web-application.

Adding SSR remarks

  1. In the Remarks section, ensure the SSR/OSI toggle is set to SSR (this is the default mode).

  2. The results table will display a list of all available SSR codes. Locate the required SSR by scrolling through the pages or by entering its code or name in the "SSR Code or Name" search field. SSR groups can also be filtered using the "Group" filter.

  3. If an association is required, select the relevant passenger(s) from the passenger list and the required segment(s) from the route line to link the SSR to them. If no passenger is selected, the added remarks will be associated either with the entire order or with the segment and the order.

  4. Enter any required supplemental text.

  5. Check the box in the selection column for the desired SSR.

  6. Click the "Add" button. The remark will be placed in the application's Cache and will appear in the Passenger block. An "CHNG." indicator will also appear on the Save button and on the remark itself within the Passenger block in the Remarks section.

  7. To finalize the remark in the order, the user must save the changes by clicking the "Save" button on the order management panel.

Error Handling: 

If a mandatory association (to a passenger or segment) or mandatory text is required by the SSR but has not been provided by the user, the MixVel Cashier Web-application will display a pop-up "Error" window with information explaining why the remark cannot be added.

SSR Deletion

A user can delete remarks from within the order's Remarks section. Each remark added to the order will have a corresponding "X" (Delete) button.

When the user clicks the "X" button, the delete action is recorded in the application's Cache, and the remark itself is marked with a "DEL." (delete) label. To confirm this change, the user must click the "Save" button.

If the user does not save the changes, the SSR will not be deleted. After a period of inactivity with the order, the Cache will be cleared, and all unsaved changes will be lost.

Display of Remarks in the Order

After special service requests have been processed through the Remarks section (accessible from the order management panel), the information will appear in the Order section within the "Special Services" block. This display is informational only and does not allow for editing or deletion directly from this view.

If a remark has been added for the entire order, it will also be displayed in the "Order.Remarks" section within the "Special Service Requests (SSR)" block.

Special Service block

By clicking the "Collapse/Expand" button, the user can control the "Special Service Requests (SSR)" block, minimizing it to a single header line or expanding it to its full table format.