Ancillary services

The «Service» section, accessible from the Order Management Panel, allows the user to manage ancillary air-travel services such as excess baggage, paid seating, group deposits, and more.

View available services

To view the list of all available ancillary services, the user must open an order with confirmed flight segments and navigate to the «Service» tab.

Steps to View Services:

1. Select a passenger for whom the service is to be added.

2. By default, the first adult passenger in the order is pre-selected.

3. Select a flight segment to which the required service will be linked.

4. Click the «Get Services» button to display the available services.

Upon entering the «Services» tab, the following interface is displayed:

Order view with Service tab opened

The service management interface consists of the following elements:

1) Passenger Dropdown List: A dropdown menu listing passenger names. The user can select one or multiple passengers. The selection of multiple passengers is restricted to a single passenger category (e.g., all Adults). By default, the first passenger in the order is always pre-selected.

2) Passenger Information Blocks: The number of "Passenger" information blocks displayed corresponds to the number of passengers selected from the list. The user can then search for ancillary services applicable to the selected passenger(s).

3) Non-Seated Passenger Data: Passengers not occupying a seat (e.g., infants), consistent with the order view in the Order section, are displayed within the information block of the associated adult passenger.

Each Passenger Information Block contains the following data:

• Passenger's Surname, First Name, and Middle Name
• Passenger Sequence Number in the order
• Icon indicating the passenger's gender and category

Below the Passenger Information Block:

• All ancillary services and Special Service Request (SSR) remarks already exist in the order and are associated with the passenger.
• Route Line: Below the passenger information blocks, the user will see a route line composed of the flight segments. By clicking on a segment, the user can select the flight to which new services will be associated. In the current version, only one flight segment can be selected at a time.

4) Service Filter: Located below the route line, the Service Filter allows users to sort and search for available services by:

• Group: Services are organized into groups defined by ATPCO as an industry standard. The group defines the service type (e.g., BG for Baggage).

• RFIC: A carrier-defined code used to determine the service group for an issued Electronic Miscellaneous Document (EMD);

• Service Name: A free-text search to list services matching the input string;

• RFISC: A sub-code defining the specific type of service documented in the coupon. When a value is entered in this field, all other filters are disabled.

To reset an applied filter, click the "X" next to the filter value.

Filter reset button

Without using any filters, after selecting a passenger from the dropdown list and a flight from the route line, the user can retrieve the full list of ancillary services by clicking the "Get Services" button.

The sorted services will be displayed in a table below the filter line. The table is paginated to show 10 entries per page. If the number of retrieved services exceeds 10, the user can navigate through the pages using the page controls located below the table.

11) The service table contains the following columns:

• # - Sequential number of the service in the list.

• RFISC - Reason For Issuance Sub-Code, defining the specific service type.

• RFIC - Reason For Issuance Code, defining the general service category.

• Group - The service group code (e.g., BG for Baggage).

• EMD Type - The type of Electronic Miscellaneous Document, as defined by the carrier for this service.

• Service Type - The functional type of the service.

• SSR - Indicates if the service is linked to a Special Service Request, if applicable per carrier rules.

• Service Name - The name of the service.

• Price - The cost per unit of the service for a single passenger on the selected segment.

• Interactive Quantity Management:
  The interface provides (-)0(+) buttons to manage the quantity of services to be added for a single passenger.

• If different passengers require different quantities of the same service, the user must add the services for each passenger separately.

Adding Ancillary services to an Order

The user can add to the order services from the carrier and other providers for which automated pricing, booking, and EMD (Electronic Miscellaneous Document) issuance have been configured.

To the right of the service results table, next to the “Add services” button, users can choose whether to apply the selected services to all selected passengers (as defined in the passenger dropdown list) or to a specific passenger.

Ancillary services management block

To add services to an order, the user must:

1. Select the required quantity using the interactive quantity controls (–) 0 (+).

2. Select one or multiple services, if needed.

3. Under the “Add services” button, choose the passengers who will receive the selected services by checking the corresponding boxes.

4. Click “Add services”.

After this action, the selected services are added to the Cache and marked with the label “chng.”. The same “chng.” label will also appear on the “Save” button in the Order Management Panel.The panel will remain active, allowing the user to make further changes to the Cache such as adding more services, before finalizing all modifications.

Ancillary service added to cache

To save the added services in the order, the user must click the "Save" button marked with the "chng." indicator.

To receive a confirmation from the carrier regarding the status of the added services, the user must refresh the order by clicking the “Update” button or by navigating back to the main Order section.

Order view with added ancillary service

The status of added services will be reflected in the passenger information block within the service details on the following pages: Service, Remarks, and Payment.

Depending on the status of an ancillary service, the MixVel Cashier Web-application displays its status in the order using different color indicators:

	Service requires carrier confirmation
	Service requires payment
	Service confirmed / No action required
	Service declined or cancelled by the carrier

If the added services are confirmed and require payment, the TOTAL of the order will be updated. The total cost of the added services will be displayed in the route information block under the "Service" line item.

Removing Ancillary Services from an Order

In the current version, the user can remove an ancillary service before the order is paid.

To remove a service:

1. Navigate to the Service page.

2. Click the red "X" next to the specific service in the passenger information block.

3. The application will mark the service for deletion and tag the SAVE button with a "del." (delete) indicator, logging the action in the Cache.

4. To confirm the deletion, the user must click the SAVE button.

Restrictions:
A user can remove any service except for those that have already been paid (services with a status of HI - Held/Issued).

For paid services, the user can:

• Process a refund, subject to the fare rules of the specific service and carrier.
• Void the payment for the service, provided this is done within the carrier-defined void time limit.

Payment for Ancillary Services

Payment for ancillary services is available in two scenarios:

• As part of a single, consolidated payment for the entire order.

• When adding services to an already paid order.

Once services are added, the "Payment" button becomes active. The user must then:

1. Navigate to the Payment section.

2. Select a payment method.

3. Click the "Issue" button.

After successful payment, the service tile will display the corresponding EMD Number. Clicking on this number will open the Electronic Miscellaneous Document for viewing.

Payment page with services in a paid order

All aviation-related services added to an order can be paid for in a single financial transaction. In the current implementation, separate payment is only available for insurance products (identified by RFISC code "0BG").

The user can view the payment time limit for the services at the top of the page.

In the following scenarios, users have the ability to view the EMD document from the order page in a pop-up window:

• When issuing a transportation with an agent commission.

• During a reissue using the TCH stock.

• During a refund using the TCH stock.

• During a reissue/refund in a direct stock, where the system is configured to charge the fee on an EMD.

Insurance services

The MixVel Cashier Web-application supports the booking of various insurance products. The RFISC code for all insurance services is "0BG".

To add an insurance service to an existing order, the user must click the "Insurance" button, located either in the Order section or the Service section.

Insurance services button

In the opened window, the user can select the passenger(s) from the order to whom insurance services will be added. By default, the MixVel Cashier Web-application shows all passengers in the order for selection, listing them by their full name (Last Name, First Name, Middle Name) in the "Passenger List" window.

If no insurance products are available for the order, the window will display the message: "No insurance products available"

Insurance services pop-up window

After selecting a specific passenger or all passengers, a list of insurance products suitable for the order becomes available to the user.

The cost of an insurance product is calculated based on all flight segments in the itinerary.

Insurance product offer window

Upon selecting the desired product by name in the left part of the window, the user will see a detailed description of the available insurance product.

The detailed description includes:

• Product information, including payouts and compensations.

• A link to the refund policy.

• A link to the ISTOCK Insurance System "Insurance terms and conditions", if the insurance product is being issued in a neutral TCH session.

Important note: Upon the first click, two tabs will open: the first is the ISTOCK authorization tab (leading to the homepage), and the second is the required "Rules and Insurance Terms & Conditions" page.
If the user’s browser blocks pop-up windows, only the homepage will open. In this case, the user must:

1. Allow pop-ups from this site in the user’s browser settings, or

2. Click the link again.

When the user accesses the link subsequently, it will open directly to the correct rules page in a single tab, without requiring additional authorization.

To add the insurance service to the order, the user must:

1. Check the consent box: "Passengers have read and agree to the terms and conditions of insurance"

2. Click the "Add" button.

The added service will appear in the insurance pop-up cart. If needed, the service can be removed directly from this pop-up cart. To finalize adding the services to the order, the user must click the "Add to Order" button.

After clicking "Add to Order", the additional window will close, and the user will be redirected to the Services section of the active order. The services will be placed in the order Cart, and both the insurance service entry in the Service section and the Save button will be marked with an "chng." tag.

The changes must be finalized by clicking the "Save" button.

The list of added insurance products will be available in the "Services" tab of the active booking.

The interface allows viewing added services for only one passenger category at a time. If insurance products are added for both adults and children, they will be added for all but will only be displayed in the adults' view.

Adding and paying for insurance services is available both together with the main order and separately, after the order has already been paid.

After the insurance services are paid, the service tile will display the Insurance Policy Number and the EMD Number (for TCH sessions).

The insurance policy can be printed from the order documents in the Order tab.

Insurance services label in the order

Refund of Insurance Services

Refund window

On the order management panel, after clicking the "Refund Tickets" button, the user can select which part of the order to refund. The user must select the insurance service for refund.

Once the insurance service is selected, the "Refund Calculation" button becomes active. After the refund is calculated, the system will display the refund amount as a negative value.

By clicking the "Refund Tickets" button, the user executes the refund operation.